| Answers |
| 1. |
Yes. Our shopping cart processes all the information by using
the latest security technology: SSL 128-bit
encryption.
|
| 2. |
Yes, your personal information is securely stored in our
Ecommerce database with the same SSL 128-bit encryption. You have the
option to make this information available for future orders when logging
in, so that you do not have to type it again when you come back and shop
from us.
|
| 3. |
Absolutely not: We do not sell, trade, or share any of your
information with anyone under any circumstances. Click here to review our Privacy
Policy.
|
| 4. |
Credit cards are charged at the time of the order, before the
order is shipped out. You will receive notification by e-mail if the
payment was approved.
|
| 5. |
You can check on the status of your order by clicking on
Order
Status or by clicking on the link on your
order confirmation e-mail to review your order. Please allow up
to 3-5 business days for processing. We don't stock large
inventories of anything to keep it fresh so it can sometimes take a
few days!
|
| 6. |
If a tracking number is assigned to your order, you can track
the order by logging in to the Order Status and reviewing your
order.
|
| 7. |
If you forgot your password, you can retrieve it by clicking
on the Forgot Password link on the Order Status page or during the checkout process while placing a new
order.
|
| 8. |
Our return policy is available on the Terms of Sale agreement.
|
| 9. |
There are various ways of finding a product. You can browse
our online store through categories by clicking on the main menu button
links to find what you are looking for, you can also click on 'Search' and
type a search term related to what you are looking for and all
corresponding results will be displayed.
|
| 10. |
There are links and buttons on the site to get you where you
want to go. Products are available from the main menu and under the
"Products" button link, you can also view informational web pages that we
have set up so you can get some information on our company and our
products.
|
| 11. |
Information about our company
is available on the About
Us page.
|
| 12. |
Our contact information is
provided on our Contact
Page.
|
